Contact Us
Job Openings
e-mail me

Lead Operations Engineer (Product Support)


Job Title: Lead Product Support Engineer

Location: Pune


Working closely with Account Management, Engineering, and Operations teams, troubleshoot product issues that include Java web services, automated scripts and backend processes, and web browser interactions.
Isolate issues that may be infrastructure based, software bugs and user errors and coordinate corrective action with appropriate team members.

Drive to optimize operational environment; and be able to clearly communicate your recommendations and solutions.

Manage production application changes, coordinating with Operations team.

Collect and report data to manage key operational metrics.


Bachelor's / Master's degree in Computer Science / Engineering or equivalent degree/diploma with at least 5 years of full time relevant experience.

Software and system troubleshooting, and root cause analysis.

Excellent communication and customer service skills

Software development skills in Java and at least one scripting language (perl, python or shell).

Knowledge of core internet technologies that includes Tomcat, Java and infrastructure design.

Develop tools to improve the efficiency in investigations, reporting and resolving issues.

TCP/IP network troubleshooting skills that includes knowledge of key protocols such as HTTP, DNS, Syslog.

Linux Operating system knowledge.

Basic knowledge on Databases.

High technical aptitude and attention to detail.

Ability to work effectively with remote teams

People management experience: must have led a team of 4-6 engineers.

Experience with at least some of the following:

Experience supporting large scale internet technologies and high volume ticketing systems.

Experience with hadoop, cassandra, voldemort, zookeeper, kafka, storm

Skills in documentation and knowledge transfer

Success factors and competencies:

Software troubleshooting skills.

Knowledge of Hadoop and experience developing Pig scripts to generate reports.

Excellent communication skills and ability to work directly with all stakeholders.

Spent 18 months or more at their current workplace