Job Title: Lead Product Support Engineer
Responsibilities:Working closely with Account
Management, Engineering, and Operations teams, troubleshoot product issues that
include Java web services, automated scripts and backend processes, and web
Isolate issues that may be
infrastructure based, software bugs and user errors and coordinate corrective
action with appropriate team members.
Drive to optimize operational
environment; and be able to clearly communicate your recommendations and
application changes, coordinating with Operations team.
Collect and report data to manage key
Bachelor's / Master's degree in Computer Science /
Engineering or equivalent degree/diploma with at least 5 years of full time
Software and system troubleshooting, and root cause
Excellent communication and customer service skills
Software development skills in Java and at least
one scripting language (perl, python or shell).
Knowledge of core internet technologies that
includes Tomcat, Java and infrastructure design.
Develop tools to improve the efficiency in
investigations, reporting and resolving issues.
TCP/IP network troubleshooting skills that includes
knowledge of key protocols such as HTTP, DNS, Syslog.
Linux Operating system knowledge.
Basic knowledge on Databases.
High technical aptitude and attention to detail.
Ability to work effectively with remote teams
People management experience: must have led a
team of 4-6 engineers.
with at least some of the following:
Experience supporting large scale internet
technologies and high volume ticketing systems.
Experience with hadoop, cassandra, voldemort,
zookeeper, kafka, storm
Skills in documentation and knowledge transfer
factors and competencies:
Software troubleshooting skills.
Knowledge of Hadoop and experience developing Pig
scripts to generate reports.
Excellent communication skills and ability to work
directly with all stakeholders.
Spent 18 months or more at their current workplace