Operations Engineer (Product Support)
Job Title: Product Support Engineer
role supports technical operations of AudienceScience. The position is
responsible to troubleshoot customer facing product issues while working
closely with the Account Management, Operations and engineering teams.
Technical skills in software analysis and troubleshooting are required.
Areas of Responsibility:
Troubleshoot application issues that include Java
web services, automated scripts and backend processes, and web browser
Isolate issues that may be infrastructure based,
software bugs and user errors and coordinate corrective action with appropriate
team members, escalating issues within the organization as needed
Drive to optimize operational environment; and be
able to clearly communicate your recommendations and solutions.
Work in a shift-based work schedule
Collect and report data to manage key operational
Bachelor's / Master's degree in Computer Science /
Engineering or equivalent degree/diploma with 1.5-4 years of full time relevant
Excellent communication and customer service skills
Knowledge of core internet technologies that
includes Tomcat, Java and infrastructure design.
Ability to complete log analysis.
Scripting knowledge (shell, perl or python) that
improves efficiency in investigations, reporting and resolving issues.
Linux Operating system knowledge. Basic knowledge
on DNS, HTTP, TCP/IP
Basic knowledge on Databases (MySQL preferred)
High technical aptitude and attention to detail.
Ability to work effectively with remote teams
Experience with at least some of the following
Experience supporting large scale internet
technologies and high volume ticketing systems.
Experience with voldemort, zookeeper, hadoop,
Skills in documentation and knowledge transfer
factors and competencies:
Software troubleshooting skills.
Excellent communication skills and ability to work
directly with all stakeholders.
Problem analysis and problem solving.
Spent 12 months or more at their current workplace