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Operations Engineer (Product Support)


Job Title: Product Support Engineer

Location: Pune

This role supports technical operations of AudienceScience. The position is responsible to troubleshoot customer facing product issues while working closely with the Account Management, Operations and engineering teams. Technical skills in software analysis and troubleshooting are required.

Areas of Responsibility:

Troubleshoot application issues that include Java web services, automated scripts and backend processes, and web browser interactions.

Isolate issues that may be infrastructure based, software bugs and user errors and coordinate corrective action with appropriate team members, escalating issues within the organization as needed

Drive to optimize operational environment; and be able to clearly communicate your recommendations and solutions.

Work in a shift-based work schedule

Collect and report data to manage key operational metrics.


Bachelor's / Master's degree in Computer Science / Engineering or equivalent degree/diploma with 1.5-4 years of full time relevant experience.

Excellent communication and customer service skills

Knowledge of core internet technologies that includes Tomcat, Java and infrastructure design.

Ability to complete log analysis.

Scripting knowledge (shell, perl or python) that improves efficiency in investigations, reporting and resolving issues.

Linux Operating system knowledge. Basic knowledge on DNS, HTTP, TCP/IP

Basic knowledge on Databases (MySQL preferred)

High technical aptitude and attention to detail.

Ability to work effectively with remote teams

Experience with at least some of the following

Experience supporting large scale internet technologies and high volume ticketing systems.

Experience with voldemort, zookeeper, hadoop, kafka, storm

Skills in documentation and knowledge transfer

Success factors and competencies:

Software troubleshooting skills.

Excellent communication skills and ability to work directly with all stakeholders.

Problem analysis and problem solving.

Spent 12 months or more at their current workplace